Shipping Policy
Processing Time: Orders are processed within 1-3 business days from the date of purchase. Please allow additional processing time during peak seasons and promotional events.
Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer standard shipping options with estimated delivery times as follows:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
Please note that these delivery estimates are approximate and might vary due to factors beyond our control, such as customs delays or peak shipping periods.
International Shipping: We currently offer international shipping to select countries. International shipping rates and delivery times vary based on the destination. Import duties, taxes, and customs fees are the responsibility of the customer.
Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package's progress.
Shipping Restrictions: We do not ship to P.O. boxes or APO/FPO addresses. Certain items may have restrictions on international shipping due to their size, weight, or other factors.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your tracking information shows that your package has been delivered, please check with your local postal service or neighbors to locate the package. If you believe your package is lost or stolen, please contact the shipping carrier for further assistance.
Contact Us: If you have any questions about our shipping policy, please contact us at quintessag@yahoo.com or 989-717-8562.